Contact Us

Contact Us - Segway Official Store

Thank you for choosing the official Segway independent site. If you have questions about products, order inquiries, after-sales support or other related needs, please contact us through the following official channels, and we will provide you with professional and efficient service.


How to Contact Us

For order support, warranty, returns or product questions:
We will reply to you as soon as possible within 24 hours on business days.


Common Inquiry Directions

  • Order tracking and delivery status inquiry
  • Product warranty, maintenance and after-sales policies
  • Payment abnormalities, refund and return/exchange processes
  • Product specifications, usage guidelines and common fault troubleshooting


European Distribution Center Information

Segway Europe B.V. (also known as Segway-Ninebot Europe)